FAQ

  • we remotely provide our clients a full suite of audio and music services.

    services include:

    podcast production, branding, & management

    original music, music production, & mixing

  • at nss, we charge a flat rate per project and/or service.

    costs largely depends on these factors:

    1) what service(s) you need

    2) how quickly you need them

    the more complex and/or creative the service, the more time and skills are needed to create the magic. ✨

    expedited turnaround times incur higher fees.

  • tight deadlines aren’t a problem.

    we prioritize projects according to clients’ deadlines.

    some clients need their weekly podcast edited and published within 24 hrs. or less, while an original film score can take weeks or more (deadline permitting).

    turnaround generally depends on three factors:

    1) your deadline

    2) the services needed

    3) our current workload

    the best way to know if we are available to tackle your deadline is to contact us.

  • 1) engage

    the process starts with an in-depth conversation to understand you and your project inside out.

    2) ignite

    we’ll spark things off by sending over any files, contracts, and invoices needed to kickstart your project.

    3) anticipate

    you’ll be eagerly awaiting the results while we’re hard at work, crafting your initial deliverables.

    4) listen

    your first deliverables are here!! have fun absorbing them, and provide feedback for any revisions needed.

  • yes, we offer refunds.

    occasionally a creative partnership might not be a great fit, and that's okay. below are our available refunds to you help if this scenario occurs

    for standard projects:

    clients are eligible for a full refund if

    1) for some reason no deliverables have been sent to the client within 30 days of their first payment and

    2) they give written notice via email or the contact form of their intent to terminate their current project(s) or service(s) with neon siren studios.

    clients who wish to terminate their current project(s) or service(s) with neon siren studios may receive up to a 50% refund if

    1) they give written notice via email or the contact form and

    2) do so within 14 days of receiving their first deliverable(s).

    for expedited projects:

    neon siren studios offers a money-back guarantee for all expedited projects.

    clients are eligible for a full refund if

    1) expected deliverables were not sent within the timeframe agreed upon and

    2) the client was responsive with feedback within the timeframe agreed upon.

    neon siren studios will not be held responsible for

    1) any communication delays on behalf of the client or

    2) subsequent outcomes due to an unresponsive client.

  • at this time, we don’t offer discounts.

    we still want to make things easier for you, so please check out the ways to save with us to see if one of those options might work for you.

more questions?

please reach out, we’d love to hear from you.